â Eligible for Return / Refund
- Wrong product delivered
- Damaged product received
- Defective product found after delivery
- Size/color mismatch from confirmed order
- Missing item from package
Refund & Return Policy
We want every Amaanza.com customer to shop confidently. Please read our refund and return process below.
â° Return Request Time
You must request return/refund within 3 days of receiving the product.
For damaged products, please inform us as soon as possible after delivery.
đĻ Product Condition
- Product must be unused and clean
- Original packaging should be available
- Tags, invoice, accessories and warranty card must be included if applicable
- Product must not be damaged by customer misuse
â Non-refundable Items
- Used, washed or damaged items
- Products without original packaging/tags
- Personal care products after opening
- Sale/clearance products marked as non-returnable
Full Refund Process
1
Submit Request
Contact support with your order number, phone number and reason for return/refund.
2
Share Proof
Send clear photos/video of the product, packaging and invoice if the item is damaged, wrong or defective.
3
Review & Approval
Our team will review your request and confirm whether it is eligible for return, replacement or refund.
4
Product Return
If approved, you may need to return the product through courier or our instructed delivery process.
5
Refund Processing
After product verification, refund will be processed to the original payment method or customer-provided payment account.
đŗ Refund Timeline
Refund processing may take 3â7 working days after approval and product verification.
For gateway/card/bank payments, bank or payment gateway processing time may vary.